Customer Service

Customer engagement is one of Walnut Valley Water District’s six guiding principles. Transparency and refining the customer experience based on the District’s commitment to excellence is how we define customer service. WVWD utilizes education, outreach, and technology to increase the user experience and ensure customers and community members have resources on hand to save water, control water usage, and schedule monthly bill payments according to their preferences.

Water Rates

Access the application for the water bill assistance program known as WVARP, submit an online application for a payment extension request, and learn about the District’s rates schedules and classes.


Choose from a menu of residential and commercial rebates intended to save water throughout your property including the turf replacement program which transforms your landscape.

Billing & Payment Information

Create a customer account to monitor your water usage online, make payments online, sign-up for AutoPay, and more.

Meter & Leak Information

Get to know your water meter so you can check for leaks and learn how to turn off your water in the case of an emergency or for repairs.

Developer Resources

Applications and forms for new housing and development projects in the WVWD service area are available here.