Payment & Billing Policies
If the bank returns a check received for payment or if an electronic payment via the Automatic Bill Payment program is rejected, repayment will be required in the form of cash, cashier’s check, credit card, or money order. The customer’s account will be charged a returned check fee. Typically, the District will issue a letter or a door tag notification to the service address for repayment of the check amount as well as the returned check fee.
Accepted Forms of Payment
District billing shall be paid in cash, checks, credit cards (Visa, MasterCard, and Discover may be used online or by telephone), and electronic payments. Make checks payable to Walnut Valley Water District.
WVWD water meters are read on a monthly basis for the preparation of periodic bills and as required for the preparation of opening bills, closing bills, and formulating special bills. A customer is billed for each meter on their property.
The water meter registers water consumption in units of hundred cubic feet (CCF). One unit is equivalent to 748 gallons of water.
Bills for water service are prepared on a monthly basis for each customer, unless otherwise established in the rate schedule.
Reading Your Water Bill
Bills for metered service will show the meter reading for the current and previous meter reading period. The bill will contain the following information: service location, water consumption, days of service, meter readings, rate breakdown, and water service charges.
Payment Due Date
Bills for water service are due and payable upon presentation and become overdue twenty (20) days from the date of the invoice.
Going on Vacation?
Please let us know of your vacation plans, so our Customer Service Department can take steps to ensure continued water service to your residence until you return. Simply contact the District’s Customer Service Department a few days prior to departing on vacation if your scheduled time away from home coincides with the date your regular water bill arrives. As a service, we may arrange for an extension of payment date, or perhaps recommend that you make an advance payment, depending on the situation. You can reach us by telephone at (909) 595-7554 or sign-up for AutoPay and not worry about your bill on vacation.
The District has accumulated unclaimed money from customers and developers as a result of refund checks from closed accounts. These funds have remained unclaimed for a period of time usually as a result of checks that are returned as undeliverable by the postal service.
In an effort to locate these customers and developers, the District has created a searchable database for customers to review the unclaimed funds. To search for funds, customers will need to enter all or part of their last name or business name in the search bar provided and then submit a claim form to recover any monies properly payable to them. Under the District’s policy regarding unclaimed funds, any monies that remain unclaimed for a period of more than three (3) years from the date on which such funds are no longer properly held by the District become the property of the District if not claimed.
To claim an amount shown on this list, customers/developers must download and submit an Unclaimed Money Claim Form.