Water Bill Assistance Programs
Walnut Valley Water District offers eligible customers two paths for assistance with their bill:
- A rate reduction through the Affordable Rate Program
- More time to pay through payment extension requests
If you have any questions, please contact the Customer Service Department at (909) 595-7554 or by email at cservice@wvwd.com.
Walnut Valley Affordable Rate Program (WVARP)
Walnut Valley Water District offers eligible customers an Affordable Rate Program to help with monthly bill payments. If your household qualifies for a discount on your energy bill under the electric or gas CARE programs, you may also qualify for a discount of up to 50% on the base rate of your water bill.
If approved, the discount will become effective within sixty (60) days after the date of approval. If your application is not approved, you will receive a letter from the District explaining the reason for that disapproval. Applicants may apply any time throughout the year; however, applications will be accepted on a first come, first served basis, contingent upon the availability of funds.
Complete the form below to apply for the Walnut Valley Affordable Rate Program (WVARP).
Payment Extension Requests
WVWD offers customers experiencing financial difficulties payment extension plans upon request and after thorough District review. Customers must complete the form below, this is only for payment extension requests, this does not eliminate the obligation to pay for water usage.
Payment extension cannot be made on existing payment extension plans. You will receive an e-mail confirmation of Approval or Denial of the requested payment extension within 2-business days. The requested payment date submitted on the form cannot exceed 14-days from the date of request.