Customer Service

Our office hours have changed!

The office is open on Monday through Thursday from 7:00 am to 6:00 pm.

The office is closed Friday – Saturday.

Our emergency on-call team is available 24/7. If you need immediate assistance, please call (909) 595-7554.

If you would like to pay your bill, you can do so online or over the phone by clicking here.

If you would like to start or stop water service, you can begin the process online by clicking here.

Large industrial pipes and valve system with control wheel, set outdoors near a wall and various machinery, in low light conditions.

Water Rates

Access the application for the water bill assistance program known as WVARP, submit an online application for a payment extension request, and learn about the District’s rates schedules and classes.

Rebates

Choose from a menu of residential and commercial rebates intended to save water throughout your property including the turf replacement program which transforms your landscape.

Close-up of a soaker hose winding through mulch and around green plants in a garden, with visible water droplets on the hose and leaves.
A person holds a smartphone and a stack of papers, reviewing documents on a wooden table.

Billing & Payment Information

Create a customer account to monitor your water usage online, make payments online, sign-up for AutoPay, and more.

Meter & Leak Information

Get to know your water meter so you can check for leaks and learn how to turn off your water in the case of an emergency or for repairs.

A worker in orange safety gear stands in a strong stream of water spraying from the ground, holding equipment amid the flood.
A two-story house under construction with exposed wooden framing and structural plywood, set on a dry, dirt lot under a clear blue sky.

Developer Resources

Applications and forms for new housing and development projects in the WVWD service area are available here.